Privacy policy

Kimaaya Jewels

Privacy Policy

1. Overview

At Kimaaya Jewels, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.kimaaya.in), make a purchase, or interact with us in any way.

By using our website, you consent to the practices described in this policy. We encourage you to read it carefully. If you have any questions, you can reach us at privacy@kimaaya.in

2. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

• Full name, email address, phone number, and delivery address when placing an order or creating an account.

• Payment details (processed securely via third-party payment gateways — we do not store card numbers).

• Messages or enquiries submitted through our contact form or email.

• Custom order details, preferences, and design instructions.

• Reviews, feedback, or survey responses you voluntarily submit.

b) Information Collected Automatically

• IP address, browser type, operating system, and device information.

• Pages visited, time spent on the website, and referring URLs.

• Cookies and similar tracking technologies.

c) Information from Third Parties

• Data from payment processors (e.g., transaction status, billing address verification).

• Social media login data if you choose to sign in via a social platform.

• Shipping and delivery updates from courier partners.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including shipping, invoicing, and order updates.

• To create and manage your account on our website.

• To respond to your queries, complaints, or service requests.

• To send order confirmations, shipping notifications, and delivery updates.

• To send promotional emails, offers, and product announcements (only with your consent — you may opt out at any time).

• To personalise your browsing and shopping experience on our website.

• To analyse website traffic and improve our products, services, and user experience.

• To detect and prevent fraud, unauthorised access, or misuse of our platform.

• To comply with legal obligations and resolve disputes.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

Service Providers & Partners

• Courier and logistics partners — to deliver your orders.

• Payment gateway providers — to process secure transactions.

• Email and SMS service providers — to send transactional and marketing communications.

• Analytics platforms (e.g., Google Analytics) — to understand website usage (anonymised).

Legal Requirements

• We may disclose your information if required by law, court order, or government authority.

• We may share data to protect the rights, safety, or property of Kimaaya Jewels, our customers, or the public.

All third-party partners are required to handle your data securely and are prohibited from using it for their own marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:

• Order and transaction records are retained for a minimum of 7 years for tax and legal compliance.

• Account information is retained for the duration of your account and up to 2 years after account deletion.

• Marketing preferences and communication history are retained until you opt out or request deletion.

You may request deletion of your personal data at any time, subject to legal retention obligations (see Section 9).

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

• SSL/TLS encryption for all data transmitted through our website.

• Secure, access-controlled servers for data storage.

• Regular security audits and vulnerability assessments.

• Strict internal access controls — only authorised personnel can access customer data.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords for your account.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. We use:

• Essential Cookies — required for the website to function correctly (e.g., shopping cart, login session).

• Analytics Cookies — to understand how visitors use our site and improve performance (e.g., Google Analytics).

• Marketing Cookies — to show you relevant advertisements and promotions (only with your consent).

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access — request a copy of the personal data we hold about you.

• Right to Correction — request that we correct inaccurate or incomplete data.

• Right to Deletion — request that we delete your personal data, subject to legal obligations.

• Right to Opt-Out — unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us.

• Right to Data Portability — request your data in a structured, commonly used format.

• Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@kimaaya.in. We will respond within 30 days of receiving your request.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or payment portals. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

For significant changes, we will notify registered customers via email.

12. Contact & Grievance Redressal

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer:

• Email: support@kimaaya.in

• Website: www.kimaaya.in/contactus

• Address: Indore, (M.P.) 452005

• Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

We are committed to resolving all privacy-related concerns promptly and transparently.

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